Privacy Policy

1. Introduction

Welcome to Toronto Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hub-toronto.ca (the "Site") and use our services.

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Subscribe to email notifications: Email address, language preference
• Submit a brand partnership application: Brand name, contact person name, position, email address, phone number, company website, product category, unit preferences, partnership plans
• Contact us: Name, email address, phone number, message content

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages visited, time and date of visit, time spent on pages, referring website
• Location Information: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Process your email subscriptions and partnership applications
• To communicate with you: Send you notifications, updates, marketing communications (with your consent), and respond to your inquiries
• To improve our Site: Understand how users interact with our Site and improve user experience
• To comply with legal obligations: Meet regulatory requirements and respond to legal requests
• To protect our rights: Detect, prevent, and address fraud, security issues, and technical problems
• For business operations: Analyze trends, administer the Site, and gather demographic information

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email service providers for sending notifications
• Analytics providers to understand Site usage
• Hosting providers for data storage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Email subscriptions: Until you unsubscribe or request deletion
• Partnership applications: For the duration of the partnership process and up to 2 years after completion or rejection
• Website analytics data: Typically retained for 26 months
• Communication records: Up to 2 years for customer service purposes

After the retention period, we will securely delete or anonymize your personal information.

7. Your Rights

Under PIPEDA and other applicable privacy laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal requirements).

7.4 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes.

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

10. International Data Transfers

Your personal information is stored and processed in Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated.

By using our Site, you consent to the transfer of your information to Canada. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (if you have subscribed) or through a prominent notice on our Site
• For material changes, obtain your renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: